Terms & Conditions

Acceptance of Terms

These Terms & Conditions form a binding legal agreement between you and TanQube. By creating an account, signing an order, purchasing a plan, or using any TanQube service, you agree to these Terms and any incorporated policies.

If you do not agree with these Terms, you must not access or continue using TanQube services. Certain features may be subject to additional terms, and those terms will supplement these Terms where relevant.

You represent that you are at least the age of majority in your jurisdiction, or that you are using the service under valid parental or legal supervision. If you are acting for a business entity, you represent you are authorized to bind that entity.

Services Overview

TanQube provides digital products and related services that can include software tools, deployment support, integrations, analytics, and customer success guidance. Service scope depends on your selected plan, written proposal, or executed statement of work.

We continually improve our services. As part of normal product evolution, we may add, modify, or retire features to maintain security, reliability, legal compliance, or product quality.

We may rely on vetted third-party infrastructure providers to operate portions of the service. While we choose providers carefully, third-party platform uptime and availability may affect certain service components.

Nothing in these Terms obligates TanQube to deliver custom development unless expressly included in a signed order or statement of work.

User Responsibilities

You are responsible for all activity conducted through your account, including actions by authorized teammates or contractors. You must keep credentials secure and promptly notify TanQube of any unauthorized access or suspected compromise.

You agree to use TanQube in compliance with all applicable laws, regulations, and contractual obligations. You must ensure that content and data you submit are lawful and that you hold necessary rights to upload or process that data.

You agree not to:

• access services through unauthorized methods or attempt to bypass technical restrictions;
• interfere with platform performance, stability, or security;
• reverse engineer, decompile, or disassemble service components except where explicitly permitted by law;
• upload malicious code, spam, deceptive content, or infringing materials;
• use the service to violate privacy, intellectual property, or consumer protection laws.

TanQube may suspend access in response to misuse, security risk, or legal obligations, and may do so without prior notice when immediate action is required.

Intellectual Property

TanQube and its licensors retain all rights, title, and interest in the platform, software, visual interfaces, content, trademarks, and underlying technology. These Terms grant a limited, non-exclusive, non-transferable right to use the service during your active subscription term.

Except for that limited license, no rights are transferred to you. You may not copy, resell, lease, sublicense, or distribute the service unless explicitly authorized in writing by TanQube.

You retain ownership of your original data and materials submitted to TanQube. You grant TanQube the rights needed to host, process, back up, and transmit that data solely to provide, secure, and improve the services.

If you provide feedback, suggestions, or ideas, TanQube may use them without restriction and without obligation of compensation, provided such use does not disclose your confidential information.

Payment & Billing

Paid subscriptions, if selected, are billed according to the plan term stated at checkout or in your order form. Unless otherwise specified, fees are invoiced in advance and are due on the payment date listed on the invoice.

You agree to provide accurate billing information and to keep payment details current. If payment fails, we may retry charges, suspend premium features, or downgrade service until payment is resolved.

• Fees are generally non-refundable except where required by law or explicitly stated in writing.
• Taxes, duties, and similar governmental charges are your responsibility unless the law requires otherwise.
• Promotional pricing and discounts may have expiration dates and specific eligibility criteria.
• If your plan auto-renews, renewal follows the same cycle unless canceled before the renewal date.

Enterprise customers with negotiated terms should refer to their signed agreement in cases where commercial terms differ from this section.

Limitation of Liability

To the fullest extent permitted by law, TanQube services are provided on an “as is” and “as available” basis. We do not warrant uninterrupted operation or absolute error-free performance.

TanQube is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost goodwill, data loss, or business interruption, even if advised of the possibility of such damages.

Where permitted by law, TanQube’s total cumulative liability arising from or related to the services or these Terms will not exceed the amount paid by you to TanQube for the affected service during the twelve months preceding the event that gave rise to the claim.

Some jurisdictions do not allow certain exclusions or limitations. In those jurisdictions, liability is limited to the maximum extent legally allowed.

Termination

You may stop using TanQube services at any time. If your account has a paid subscription, termination and billing outcomes depend on the cancellation terms of your selected plan or signed contract.

TanQube may suspend or terminate access if you materially violate these Terms, create legal or security risk, or fail to pay applicable fees after notice and a reasonable cure period where practical.

Upon termination, rights granted under these Terms end. Sections that by nature should survive termination, including payment obligations, limitation of liability, governing law, and intellectual property protections, will remain in effect.

We recommend exporting any required data before cancellation whenever export features are available in your plan.

Governing Law

These Terms and any dispute arising out of or related to the services are governed by applicable laws in the jurisdiction specified in your controlling order form or master service agreement.

If no separate agreement specifies a jurisdiction, disputes will be resolved under the laws of the jurisdiction where TanQube is primarily established, without regard to conflicts of law principles.

Each party agrees to submit to the competent courts of that jurisdiction, unless an alternative dispute process is required by law or mutually agreed in writing.

Updates to Terms

TanQube may update these Terms to reflect product changes, legal requirements, or operational improvements. When we make material changes, we will post the revised Terms and update the effective date shown at the top of this page.

If required by law, we may provide additional notice through email or in-product messaging. Your continued use of the services after an update becomes effective indicates acceptance of the revised Terms.

If you do not agree to revised Terms, you should discontinue service use before the update takes effect.

Contact

For questions about these Terms, account responsibilities, or legal notices, please contact TanQube’s legal team using the details below.

Legal email: legal@tanqube.com

For support matters not related to legal terms, please contact our customer support channel listed in your account workspace.