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Legal · Trust · Transparency

Privacy Policy

At TanQube, we treat privacy as a core responsibility. This policy explains what personal data we collect, how we use it, and the choices you have to review, manage, and protect your information.

Last updated: January 15, 2026

TanQube Privacy Commitment

This Privacy Policy describes TanQube’s practices for collecting, using, storing, sharing, and protecting personal information when you visit our website, create an account, contact our team, or use our SaaS services. By using TanQube, you acknowledge that you have read and understood this policy.

If local law grants you additional rights beyond what is described here, TanQube honors those rights in accordance with applicable legal requirements. If there is a conflict between this policy and applicable law, the law will control.

If you have urgent concerns about account access, data deletion, or security, contact our privacy team immediately using the details in the Contact Information section below.

1. Information We Collect

We collect information that helps us operate, secure, and improve TanQube. The data we collect depends on how you interact with our website, products, and support channels.

Information you provide directly

  • Account profile details such as name, work email address, company name, and role.
  • Billing information and transaction metadata provided through our payment processors.
  • Communication content when you contact sales, support, or submit forms on our website.
  • Preferences and settings you configure in your workspace.

Information collected automatically

  • Device and browser data, including IP address, device type, operating system, language, and browser version.
  • Usage events such as pages visited, links clicked, session duration, and feature interactions.
  • Diagnostic logs used for troubleshooting, reliability analysis, and abuse prevention.

Information from third parties

We may receive limited information from integration partners, analytics providers, and fraud prevention services. We use this information only for lawful business purposes, including account security, service delivery, and performance measurement.

2. How We Use Information

TanQube uses collected information to provide reliable services, maintain account security, deliver customer support, and improve product quality. We process personal information under one or more lawful bases, including contract performance, legitimate interests, legal obligations, and consent where required.

Core operational purposes

  • Create and manage user accounts, authentication flows, and workspace access permissions.
  • Deliver requested platform functionality and maintain system performance.
  • Process payments, subscriptions, refunds, and related financial records.
  • Provide customer support, technical guidance, and service notifications.

Improvement and communication purposes

  • Understand feature adoption and optimize product experience.
  • Detect, investigate, and prevent abuse, fraud, and unauthorized access.
  • Send service-related updates, security alerts, and policy notices.
  • Send marketing communications where legally permitted, with clear opt-out options.
Data category Primary purpose Typical legal basis
Account identity and profile Account setup and user authentication Contract performance
Usage and diagnostic logs Service reliability and security monitoring Legitimate interests
Billing metadata Payment processing and compliance records Contract performance / legal obligation
Marketing preferences Opt-in communications and campaign management Consent / legitimate interests

3. Cookies and Tracking

TanQube uses cookies and similar technologies to remember preferences, support authentication, measure performance, and improve user experience. Some technologies are required for core site functionality, while others are optional and depend on your consent preferences where required by law.

Categories of cookies we may use

  • Essential cookies: required for secure sign-in, session management, and platform functionality.
  • Analytics cookies: help us understand traffic patterns, feature engagement, and performance trends.
  • Preference cookies: remember language settings and interface choices.
  • Marketing cookies: used to evaluate campaign effectiveness where enabled.

You can adjust browser settings to block certain cookies. Please note that blocking essential cookies may limit site functionality or prevent access to some secured areas of TanQube.

Where local law requires consent, we present cookie choices through an appropriate notice mechanism and honor your choices in accordance with applicable requirements.

4. Data Sharing and Disclosure

TanQube does not sell personal information. We share limited data only when necessary to provide services, comply with legal obligations, or protect the rights and safety of users, TanQube, and the public.

Service providers and subprocessors

We may share data with vetted vendors that support hosting, analytics, billing, communications, customer support, and security operations. Vendors are contractually required to process data only as instructed and maintain appropriate confidentiality and security safeguards.

Legal and safety disclosures

  • Responding to lawful requests from government authorities where required by applicable law.
  • Enforcing our agreements, investigating violations, and preventing fraud or abuse.
  • Protecting the security, integrity, and legal rights of TanQube and its users.

Business transitions

If TanQube is involved in a merger, acquisition, financing, or sale of all or part of its business, personal information may be transferred as part of that transaction, subject to customary confidentiality and notice obligations.

5. Data Security

We maintain a layered security program designed to protect personal information against unauthorized access, accidental loss, misuse, alteration, or disclosure. Security controls are evaluated and improved on an ongoing basis.

Examples of safeguards

  • Encryption of data in transit using current TLS standards.
  • Access controls based on role, least-privilege principles, and authentication protections.
  • Monitoring and alerting for suspicious activity and misuse patterns.
  • Secure development practices and controlled deployment workflows.
  • Vendor due diligence for critical third-party services.

While we use commercially reasonable measures to protect data, no method of transmission or storage is fully immune from risk. We encourage users to protect their credentials and promptly report suspected account compromise.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including service delivery, security operations, legal compliance, dispute resolution, and enforcement of agreements.

Typical retention considerations

  • Duration of your active account and service relationship.
  • Legal, tax, accounting, or regulatory obligations that require longer retention.
  • Security and fraud prevention requirements, including incident investigation records.
  • Contractual obligations with enterprise customers.

When data is no longer needed, we delete, anonymize, or aggregate it according to operational and legal requirements.

7. Your Rights and Choices

Depending on your location and applicable law, you may have specific rights regarding personal information. TanQube provides reasonable mechanisms to help you exercise those rights.

Rights that may be available

  • Access personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of personal information, subject to legal or contractual exceptions.
  • Request restriction or object to certain processing activities.
  • Request data portability where technically feasible and legally required.
  • Withdraw consent where processing is based on consent.

To submit a request, contact us using the information in the Contact Information section. We may need to verify your identity before processing requests to protect your account and personal information.

You may also opt out of marketing emails at any time by using the unsubscribe link in those messages.

8. Children’s Privacy

TanQube services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. Where a higher minimum age is required by local law, we follow the applicable legal standard.

If you believe a child has provided personal information to TanQube without appropriate consent, please contact us promptly. We will take reasonable steps to investigate and delete the information where required.

9. Contact Information

If you have questions about this Privacy Policy, requests regarding your personal information, or concerns about data handling practices, please contact TanQube’s privacy team:

We aim to respond to verified privacy requests within a reasonable timeframe and in accordance with applicable data protection laws.

10. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, legal requirements, security practices, or operational needs. Material updates will include a revised “Last updated” date and may include additional notice when required.

We encourage you to review this page periodically so you remain informed about how TanQube protects your data.

This Privacy Policy is provided for general transparency and legal information purposes. It does not modify contractual terms unless explicitly referenced in an executed agreement.